Staff service - Import export

The driveway to your home or business is often the first impression that a visitor will get. Estate agents speak of “kerb appeal” – the visual impact of your property when someone approaches. Driveways are – by their very nature – exposed to the worst of weathers, driven on, picking up weeds, stains, moss, and general grime. A dull driveway gives a poor impression – it can look tired, uncared for, and dull. However, with a little investment in a high-quality cleaning service, it can be brought back to its original splendour. Here at External Cleaning Pros we are experts in all aspects of driveway maintenance. We have the experience, the training. and the staff to effectively service all types of surface, including block paving, resin bound, tarmac, concrete (plain and Pattern Imprinted) and Indian sandstone paving.

Keyfax Repairs Diagnostics helps customer service staff diagnose tenants repair requests. Through a graphical interface it guides the conversation to identify exactly what the issues is, how it was caused, the priority, and automatically assigns the correct SOR code(s). So repairs are diagnosed correctly, first time, and tenants are satisfied. It is easily integrated with all of the major Housing Management Systems through a RESTful API, so communications are completely secure. It is also available in a tenant self-service module "Keyfax Repairs Online".

Keyfax Enquiries Diagnostics helps customer services teams to handle inbound housing enquiries. It is easily integrated with MS Dynamics CRM and most Housing Management Systems (HMS). Customers can easily change the Enquiries diagnostic scripts to fit their housing association’s policies. Keyfax Enquiries comes with a model script set that can be used as-is, but is simple to update or change. Existing Customers use Keyfax Enquiries Diagnostics for handling: Antisocial behaviour An abandoned property An abandoned vehicle Illegal parking Fly tipping Criminal behaviour COVID 19 Services Renting a garage Rent balance enquiries Requesting an aid or adaptation Request for money advice Rearranging an appointment Raising a complaint Registering a compliment Keyfax Enquiries has an easy-to-use interface and simple search function, enabling Customer Service Advisors to help tenants with a wide range of housing enquiries.