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Customer support management - United Kingdom

80 Companies

2 Products

THE SAASY PEOPLE

United Kingdom

The SaaSy People provide 100% UK based fully managed, multi-channel outsourced customer support tailored for growing businesses, in a simple monthly format. We partner with businesses who are growing and want to ensure they continue to provide a consistently high level of support existing customers while attracting new customers. By partnering with us we handle all of their customer support enquiries via any channels they choose, at the hours they choose including full 24/7 support. This ensures their existing customer base retains a positive impression of their business and continue to be a satisfied customer. Very often growing businesses of all sizes neglect existing customers as they focus solely on acquiring new business, this causes existing customers to quickly become dissatisfied with service and then churn - losing the business revenue. Not only do we handle support enquiries, we also share our industry knowledge and best practice with our customers, quickly becoming their trusted advisor on how to support their customers. Often we implement additional channels for their customers to use for support, and also look to implement processes like CSAT (Customer Satisfaction) surveys to ensure the service we're providing is always the best it can be.
ODONDO LIMITED

United Kingdom

Odondo provides scalable, pay-as-you-use outsourced customer service. By tapping into our network of UK based, work from home agents, we match relevant industry experience to your business to create better customer experiences and outcomes.
360 AUTOMATIONS LTD

United Kingdom

We specialise in providing repair, service and upgrades to existing systems which are carried out by trained and fully qualified and experienced staff with electrical qualifications. For new installations 360 Automations will guide you through the choice of gates and automation and provide advice on planning issues thereafter a full installation service including groundworks, building and mains power supply to the gate by our qualified electricians with Part P certification and thereafter all on-going maintenance. We offer risk assessment, technical reports and safety advice for both direct customers and agents in the commercial and domestic sectors. Phil Bowring, the company’s founding director is one of this country’s most respected and experienced perimeter security and automation consultants. He has 29 years working in the gate and barrier automation Industry, his experience is second to none. Phil is a fully qualified electrical engineer (City & Guilds technician level) with a wealth of design engineering knowledge, project management and customer support experience: This, coupled with his knowledge of products, systems design and testing, H&S requirements and the Machinery Directive, means that with 360 Automations you will benefit from our comprehensive knowledge, and expertise, to ensure you have a safe and reliable system. We pride ourselves in offering a personalised service and guarantee to provide you with a good experience from initial enquiry to handover.
KPI.COM - FINNET LIMITED

United Kingdom

kpi.com delivers a comprehensive, totally integrated, business support infrastructure: Customer Relationship Management, Project Management, HR, Payroll, eCommerce, Accounting and Reporting. kpi.com ensures that all elements of the business are connected.
TECHVERTU

United Kingdom

TechVertu is a leading provider of comprehensive IT solutions, specialising in IT support, professional services, cybersecurity, and network and connectivity services. With offices in Essex, London, and Surrey, we serve businesses across the UK. Our experienced and accredited team offers tailored IT support services, including fully managed IT support and complementary IT support, to meet the specific needs of each client. We prioritise data security and provide cutting-edge technology solutions to enhance efficiency and productivity. Our commitment to quality is demonstrated through our ISO certifications, ensuring consistency and customer satisfaction. Partnering with reputable brands, we deliver innovative IT solutions to empower businesses and drive success in an increasingly digital world. Contact us today for expert IT services tailored to your business needs.

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SDD MEDICAL GROUP LTD

United Kingdom

ORTHO MEDICAL LTD are providing orthopaedic and medical products for back and neck treatment, rehabilitation and prevention. Our range of products: back and treatment, supports and braces, pain management, compression stockings, foot care, casting room supplies, massage products, healthcare products. Our customers: Private health care hospitals, medical practitioners and public.

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FRAMA UK LTD

United Kingdom

Frama is an international company with its headquarters in Switzerland.Since it was established more than 45 years ago, the Frama Group has been providing solutions for the secure handling of sensitive and financial data.Our hardware and software applications are used in a broad spectrum of applications worldwide. Examples include the management and flow of postage funds between Royal Mail, customer bank accounts and the Frama Online management system. Frama customers have full access to this system through the use of an extensive range of Mailmark Franking machines, helping businesses save money on their postage costs.In addition to Franking mail solutions, the extended Frama mailroom offering includes letter openers, folder inserters and MailTrace tracking software.Frama has been built on the principles of managing physical mail. However, with the company's history of innovation, Frama also understands that customers require the flexibility to work with both physical and digital communication within a secure environment. Frama offers a suite of digital solutions including RMail: a registered email platform offering encryption, e-signature, large file transfer and legal, verifiable proof of delivery and content, digital document handling and security systems: High security shredding and X-ray scanning. Frama offers all customers a consultative approach through our network of account management professionals, a national team of service technicians and UK based support centre.

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SOVISION IT

United Kingdom

At soVision IT, we are committed to offering our customers friendly, informative and helpful IT services and IT Support no matter what the requirement. We are very proud of our range of industry accreditations and high-level partnerships, all of these help us to deliver the very best services to customers across the UK. We are fortunate to have gathered both a great team of staff and many great customers to accompany us as we continue onward toward achieving our vision. Our team comprises skilled, passionate and highly dedicated IT Experts, Project Managers, Website Designers, Software Developers and SEO Experts. Visit www.sovisionit.com for more details.

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TEAM (ENERGY AUDITING AGENCY LTD.)

United Kingdom

TEAM Energy is a leading supplier of energy management solutions specialising in software, bureau and consultancy services. Our vision is to help each of our customers build a successful and optimised energy management service. Our range of expert solutions and services includes: * Software for precise energy management and reporting * Bureau for efficient outsourced bill processing and cost recovery * Consultancy for effective energy strategy and legislation compliance * Solution development to create bespoke energy management systems. We are committed to helping customers achieve energy sustainability and economic benefits. You can rely on us to strategise, deploy and deliver results. Why choose TEAM? We understand the pressure public and private sector organisations are under to meet energy efficiency and compliance targets against sustained budget limitations. That’s why our range of flexible, cost-efficient carbon and energy management solutions adapt to the challenging needs of your organisation, working hard for you. In line with our first-class ethos, we deliver solutions and services that exceed in addressing the challenges of modern energy management. All customers receive a dedicated deployment designed to meet their specific requirements, along with continued on-going support. As an additional benefit, our solutions and services can be procured though a variety of pre-tendered framework agreements.

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DIGITAL ORIENTED

United Kingdom

Digital technology agency providing services of Web Design, Website Development, Data Management, Software Engineering, IT Support, Graphic Design and Marketing, as well as fully managed options including web hosting and website maintenance. Digital Oriented is specialising in business applications of digital technologies and develop websites and web applications for a wide range of business needs in many diverse industries. Our customers range from sole traders and small business to large, well-established companies. The company offers bespoke, innovative solutions that are designed to meet the unique requirements of specific businesses making them stand out and address web presence and data processing requirements of specific industries. -| Web Design and Development | Graphic Design|- Providing complete online presence management which incorporates the design of new or redesign of existing Website. Static content websites, dynamic content websites, interactive websites, shopping websites and business web applications. -| Software Engineering and Data Architecture |- Custom software development and data management for optimisation of digital processes in companies and maximisation of accuracy and productivity including, but is not limited to, database systems, cloud based solutions, process automation, API integration.

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NEUWAYS

United Kingdom

Neuways serve as a dedicated partner for businesses who require IT security and support services managed by experienced, expert technicians. All of our IT consultants and technicians have experience working in SMBs or with Enterprise scale IT infrastructure giving us a customer-perspective on what is required of Managed IT support. With more than 30 years experience in IT strategy, Security and Support, Neuways will help you utilise your IT to grow your business. You should know that we don’t use product sales targets at Neuways - it leads to solutions being sold left, right and centre to businesses that don’t really need them. Sales targets are incompatible with our philosophy of considering customer requirements in-depth and always putting them first. Instead, we measure our success by the positive impact we have on your business. Similarly, we don’t have a growth target. We’re confident that if we’re good at what we do, and provide excellent service, we’ll grow organically - and we always have.
EDW TECHNOLOGY

United Kingdom

EDW Technology, based in the UK has a team of 80 employees working from the EDW offices in Milton Keynes. They have serviced companies for over 13 years - their software 'ERS' has helped business electricity suppliers to improve business efficiency, transform customer experience and reduce costs to serve and improve profitability. EDW Technology are specialists in retail forecasting, CRM, pricing and quoting billing. ERS is their Enterprise-class software for the utilities industry. Designed to support excellent customer service with a low cost-to-serve and great system performance. EDW has a reputation for deploying software which enables B2B electricity suppliers to manage the processing of large volumes of meter data and accurately billing SME and industrial/commercial customers. EDW are known for developing, implementing and supporting 'Best of Breed' retail software solutions.

ESPIRE INFOLABS LIMITED

United Kingdom

Espire offers a Comprehensive Set of IT Solution such as Application Development, Web Content Management, Business Intelligence, Customer Communication and Infrastructure Management Services. Espire’s IT services include specialization in Application Development, Testing & QA, Support, Portal & Content Management, Maintenance & Modernization across Java, .Net and open source technologies at the foundation level and scaling up to the IT solution integration, implementation, support and migration of Enterprise Application such as ERP, CRM and Enterprise mobility. Espire’s core competencies in Portal & Web Content Management (WCM), Customer Communications Management, Enterprise Content Management and Data Warehouse & Business Intelligence lead to stay ahead of the Customer Experience Management curve. The company has a strong commitment to Quality and is CMMI Level 5 Ver 1.3 appraised and ISO 27001: 2005 & ISO 9001: 2008 certified.
INFINITY GROUP

United Kingdom

Infinity Group locally based at Tower Point, Brighton provide fully managed Business Telecoms, IT Support Services, including a same day emergency IT Support to hundreds of organisations in Brighton and Sussex. We undertake fully outsourced IT Support and IT Consultancy for the majority of our support clients and also work alongside specialist in-house IT teams for larger organisations. Our ISO 27001, 14001 and 9001 certifications set us apart from the other IT Support providers in Brighton and demonstrate our commitment to continual improvement, high levels of customer service and IT Security.
ANTAC SUPPORT SERVICES LTD

United Kingdom

Antac Support Services is a national facilities provider who deliver premium support services to meet all the challenges of their clients’ needs. This includes professional advice, facilities management and a customer care programme designed to provide a safe, working environment for all clients and staff ensuring customer satisfaction and a continuous drive to be the preferred choice within the industry. Antac offer a comprehensive range of services including building and maintenance services, mechanical, electrical and HVAC services, commercial office cleaning and window cleaning through delivery of service excellence, a professionally trained and qualified workforce and ISO quality management systems. Our customer commitment is to provide cost efficiencies, value for money and supply effective facilities support services to promote ethical, social and environmental best practice in the workplace at affordable and competitive rates above customer expectations. Since 2001, Antac have built lasting customer relationships through honesty, collaboration and trust supplying facilities in retail, educational and financial institutions, Ministry of Defence, Ministry of Justice, hospitals, airports and Blue Chip organisations. Our ethos is to “deliver what we promise” making us the service provider you can trust through our dedicated and experienced teams, continuous strive for improvement, on-going training and instant management response
ORM

United Kingdom

At ORM our mission is to lead brands and help you transform your business through digital change in order to confidently face the future. Our job is to help you make smart decisions on what’s right for your customers, your business. We create end-to-end digital solutions: Digital Strategy, Content Strategy, Data & Analytics, Account Management, Project Management, Service Design & UX, Digital Brand & Creative, Visual & UI design, Multi-Channel Solutions, Technical Consultancy & Solution Design, Content Management Systems, Hosting, Maintenance & Support.
MERCATUS

United Kingdom

With its professionals located across several delivery centers in Europe - Bulgaria and Ukraine and its headquarters in UK & Bulgaria, Mercatus enables its clients to achieve competitive advantages through, delivered on time, on budget, and in high quality IT resources, Sales Services & Customer Service Our core competence in areas of ITO & BPO Services and our Teams ready to deliver, are our most important assets. Our biggest advantage is a large pool of experienced IT engineers, developers & customer service agents, ready to join you in your digital journey. In ITO, our core competence is high-quality software development and our people are our most important asset. Our biggest advantage is a large pool of experienced IT engineers and developers, ready to join you in your digital journey. In BPO, we support a wide scope of services, with a high level of expertise in multiple languages. Our biggest advantage is a large pool of experienced support agents and consultants, ready to join you in your digital journey. ITO Services Delivery Software Outsourcing Services IT Recruitment & Relocation IT Staffing via Build Operate Transfer (BOT) IT Staff Augmentation - BODY & TEAM LEASING Dedicated Development Teams BPO Services Delivery Demand Generation & Revenue Growth B2B Lead Generation Digital Awareness LinkedIn Campaign Management & Automation Marketing Research & Surveys Customer Experience & Support Service Customer Care & Support Technical Support IT Help Desk
PROBE-RTS.COM LTD

United Kingdom

At Probe, we work with the aim of supporting you in all areas of manufacturing, quality and process engineering, training services and business mentoring. This ranges from task based activities right through to supporting the development of internal skills by using a training and sustaining approach. Our highly-skilled quality engineers can work with you to fulfil specific tasks including the development, implementation and management of quality control measures that improve productivity and enhance quality assurance. We can support your business objectives and accreditation requirements with quality, environmental and health and safety auditing and consultation. Indeed, our services include legislation conformance monitoring along with the development of bespoke support to secure major accreditations including TS16949 and ISO9001 quality assurance, ISO14001 environmental and OHSOS 18001 health and safety systems. We can support your organisation in all areas around the core competencey of Quality and Process Engineering from Senior management level to product inspectors. Probe offer flexible rapid response Third Party Containment Inspection services. We provide a wide range of Sorting and Inspection support at your plant or at your customer's location.
INTECH POWER SERVICE LTD

United Kingdom

Dedicated • Ingenuity • Specialised INTECH Power Service Ltd provides specialised technical services and products for the power generation industry, including Embedded Power (CHP), Cogen, Refineries and Chemical Plants. INTECH is a subsidiary of DEKOMTE (UK) Ltd who has a worldwide reputation for quality and service in the manufacture, supply and installation of expansion joints. Like its parent company, Intech is committed to providing the highest standard of quality in terms of the products we represent, technical competence and the service we provide to our customers. Our philosophy is one of building strong, technically-sound partnerships with our customers enabling us to fully understand our customer's requirements and offer the highest standard of technical advice and support. Many of our engineered solutions and services are fully customisable enabling us to meet the exact requirements and expectations of our customers. We pride ourselves on providing an excellent customer service. In addition to the supply of quality products, Intech offer additional services including project management, installation, servicing and commissioning”
EQUIPNET

United Kingdom

EquipNet is the world’s most comprehensive surplus asset management company. We are appraisers, brokers, and auctioneers of laboratory instrumentation and manufacturing equipment. Whether it’s surplus asset tracking, equipment redeployment, sales or purchasing second-hand equipment, our broad range of services allows clients to generate a significant amount of previously unidentified funds from assets that have just been sitting idle. Since 1999, EquipNet has been revolutionising the way companies manage their surplus assets. In all cases, our clients benefit from hundreds of years of combined experience of our global workforce and an umbrella of support from our Project Managers who make sure that goals are met and deadlines are kept. Taken individually, our services help customers meet various independent challenges such as having assets that they can no longer use, or needing to buy equipment quickly and economically. When combined, however, our services seamlessly unite to provide a comprehensive surplus asset management program.

AIR SEA WORLDWIDE LTD

United Kingdom

AIR SEA WORLDWIDE is a reliable, professional and resourceful forwarder and logistic services provider. Air Freight - Chartered Flights - Guaranteed Direct and Indirect Domestic and International Flights - Inbound Deconsolidation: Scheduled Collection – Priority Pick Up Arrangement with Air Cargo Terminal - Outbound Consolidation - Secured Space Allotment Ocean Freight - Break Bulk / Non-Containerized - Container Stripping - FMC Bonded NVOCC - Full Container Load (FCL) - Groupage - Less than Container Load (LCL) Sea-Air Freight Fairs & Exhibitions - Contact Centralization throughout the Entire Project - Customs Clearance - Equipment and Material Handling - Personalized Services - Round the Clock Freighting Availability - Tailor-made Handling Procedures - Technical Support Relocation Services - Relocation of factory equipment - Relocation of family pets - Relocation of household goods - Relocation of office documents - Relocation of personal effects - Relocation of private vehicles Supply Chain Management - Assembling & Consolidation - Bar-coding & Price-tagging - Cross-docking - Customs Clearance - Goods Verification - Land Transportation - Palletization - Value-added Services - Vendor Management - Warehouse Management ------------------------ Freight Forwarders, Activities of other transport agencies
SIGNUM

United Kingdom

Signum: Strategic Planning Project Management Programme Management Cost Management Design Service Permit process Product Specification and procurement Installation and After-sales support Who are Signum… Some of the Industries most experienced individuals working together to give you an independent best in class service. A team of professionals dedicated to Customer service. Providing the best Cost management anywhere in Europe. An Independent Consultancy. Flexible and adaptable operating systems. Proven track record with Major Global brands. We will tell you who we work for to show you our credentials. But you won't be hearing anything more on the subject. Confidentiality is at the core of our business. Our in Country Multi-lingual teams speak your language. in 2018 Signum delivered the following: 237 Projects 92 Locations 36 Countries We do not claim to be the largest, we do not even own a factory. But what we do is offer a service to deliver your project on budget, on time with fantastic customer experience. We are here to help, with a very low cost base and an exceptional Partner network we can give you the right solution for your needs. Signum has a support network to deliver a single project to a multi-site roll-out, our business has been created to be scaleable. Signum is an extension of your business across Europe.
LINCAD LTD

United Kingdom

Lincad is a privately owned UK company with world-renowned expertise in the development of bespoke power management solutions, designing and manufacturing specialist batteries, chargers and power management systems for military and other specialist applications. Our expertise and desire to integrate the latest cutting edge technology fosters innovation and ensures that we continue to take product performance to new limits, producing lighter, more powerful batteries with faster, more flexible charging solutions. Lincad is an ISO 9001 accredited company with expertise in battery chemistry, systems and software engineering. With over 25 years' experience, the company’s reputation has been established by working closely with its customers to ensure that they receive the optimum solution for their system requirements. From product inception, to product completion and to product support, Lincad offers the high quality service that our customers expect.
INELCO HUNTER LTD

United Kingdom

Inelco Hunter Ltd is a specialist UK supplier, offering a range of electronic components such as capacitors, relays, displays, touch panels, printers, fans, ESD protection and solutions. Our world class suppliers include Fujitsu, Amphenol, ProTek Devices, Desco and Panasonic. Inelco Hunter is backed by an in-house engineering support team, offering design, consultancy and project management services. Our customers are assured with complete confidence when developing, designing and manufacturing their products.
AEGIS SUPPORT SERVICES

United Kingdom

Complete peace of mind is our business. Our staff are equipped with the knowledge of all security and facilities related issues and come from strong experienced backgrounds. From the very prime stages, Aegis Support Services has built its foundations on the basis of maintaining high standards and to uphold its reputation. We offer a diverse range of specialist services designed to enable us to be the best facilities management provider in the area. Aegis Support Services is a new leading edge company, combining the highest level of professional standards and best value for money in securing customer property. Aegis Support Services has provided an outstanding standard of service to its customers, which has not only built our reputation; in fact it has developed and generated more business. Our aim is to promote our name by providing the utmost level of service and we strive to achieve excellence. As a facilities management provider we are making all efforts to achieve a high profile status and to comply with British Standards, so that we can uphold and keep up our professional approach by maintaining good practice.
LEAN 5S PRODUCTS

United Kingdom

We are a leading supplier of custom 5S visual management solutions. Our range of bespoke shadow boards, cleaning stations , production boards, floor marking and foam inserts enable companies to better organise and maintain their workplace, tools and equipment. We design custom solutions that incorporate your branding, logos and specific equipment. Our team of designers are on hand to provide detailed proofs and renders before any work it processed. Our manufacturing plant includes lasers, digital printers, CNC machines and the latest sign making equipment so we deliver your requirements fast and efficiently and at right price. Our sales team are ready to support both Managers and Consultants ready to improve 5S around the workplace. We can arrange onsite visits to provide detailed 5S audits and advise on best practise. A place for everything and everything in its place!
SALISBURY GROUP

United Kingdom

Salisbury Group is one of the UK’s leading providers of commercial facilities management solutions. With a truly customer-focussed approach, Salisbury is trusted to deliver flexible, worry-free facilities management services that meet a varying array of operational and commercial needs. Salisbury Group currently manages more than 320 business premises and over 11 million sq ft across the UK. Management Approach We employ highly experienced managers with Facilities Management, technical and soft service skills throughout our business and these managers sit at the forefront of our service. Our service delivery is fully integrated in a one team approach and not contained within silos. Service Delivery Value for money within Facilities Management is crucial and to deliver this we will up skill and cross skill our people so that your FM team will deliver enhanced service to you in the most efficient manner possible, with no diminution of service. We will also deploy specialist staff where required to ensure that we do deliver all services in a compliant manner at all times. Contract Support We operate a 24/7 in house Customer Service Help Desk that is linked to our CAFM (Computer Aided Facilities Management) and auditing systems. We will work with you to design contract support regimes that include service delivery auditing and reporting.
INOVSHOP UK LTD

United Kingdom

We are retail specialists and we support brands and retailers in the transformation of their business. We supply large volume, wholesale standard or custom Point of Sale retail displays. We also support brand roll-outs for Digital Signage, with our own media creation platform, never has having Digital signage been so easy to manage! We are an ecosystem of expertise, solutions and services from strategy to concept, from concept to turnkey implementation. We would love to support and help with your requirements today.
COPELAND GROUP SERVICES

United Kingdom

Copeland Group Services is a National security & facilities management company suppprting clients around the clock with quality driven, cost effective TOTAL support services. Established in 2004 and fully accredited our commitment to quality and customer service shines through and our management team work tirelessly to provide our clients with a service that is "Second to None"! We specialise in Keyholding & Alarm Response, Mobile Patrols, CCTV & Remote Monitoring and also provide Manned Guarding, Concierge and Door Supervisors within the corporate sector. "One company, One solution"! Call our National Support Centre free to find out how Copeland can support your company- 0800 955 4414
QUALATIS

United Kingdom

Every organisation would like to improve the way it operates, whether that means increasing market share, driving down costs, managing risk more effectively or improving customer satisfaction. A management system gives you the framework you need to monitor and improve performance in quality, health and safety or environmental. Having recognised management systems in place is often a requirement for key customers too. At QUALATIS we can help you maintain, improve or achieve your management system through consultancy and training. Our consultants work with international standards ISO 9001, ISO 14001, ISO 45001 and IATF 16949 all the time which makes QUALATIS uniquely suited to help you improve your business processes. We specialise in Automotive Quality IATF16949: FMEA, MSA, SPC, PPAP, APQP and 8D training and support.