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Keyfax Enquiries Diagnostics helps customer services teams to handle inbound housing enquiries. It is easily integrated with MS Dynamics CRM and most Housing Management Systems (HMS). Customers can easily change the Enquiries diagnostic scripts to fit their housing association’s policies. Keyfax Enquiries comes with a model script set that can be used as-is, but is simple to update or change. Existing Customers use Keyfax Enquiries Diagnostics for handling: Antisocial behaviour An abandoned property An abandoned vehicle Illegal parking Fly tipping Criminal behaviour COVID 19 Services Renting a garage Rent balance enquiries Requesting an aid or adaptation Request for money advice Rearranging an appointment Raising a complaint Registering a compliment Keyfax Enquiries has an easy-to-use interface and simple search function, enabling Customer Service Advisors to help tenants with a wide range of housing enquiries.

Keyfax Repairs Diagnostics helps customer service staff diagnose tenants repair requests. Through a graphical interface it guides the conversation to identify exactly what the issues is, how it was caused, the priority, and automatically assigns the correct SOR code(s). So repairs are diagnosed correctly, first time, and tenants are satisfied. It is easily integrated with all of the major Housing Management Systems through a RESTful API, so communications are completely secure. It is also available in a tenant self-service module "Keyfax Repairs Online".

Tenant Self-Service Enquiries Keyfax Enquiries Online helps tenants by providing a simple way for them to make any general housing enquiry. The service is available 24 hours a day, via any internet enabled device, at a fraction of the cost of a manned customer service desk. It enables residents to self-select the help they need and raise a variety of housing issues easily. It means the tenant can enquire at a time that suits them, and at their own pace. Enquiries Online is easy to implement and has simple and secure REST integration with any online customer portal. Keyfax Enquiries Online offers an elegant alternative channel into your Housing Association or Local Government office. Which frees up customer service advisors to handle more complex enquiries, or to give residents who need it, more help.