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Tenant Self-Service Enquiries Keyfax Enquiries Online helps tenants by providing a simple way for them to make any general housing enquiry. The service is available 24 hours a day, via any internet enabled device, at a fraction of the cost of a manned customer service desk. It enables residents to self-select the help they need and raise a variety of housing issues easily. It means the tenant can enquire at a time that suits them, and at their own pace. Enquiries Online is easy to implement and has simple and secure REST integration with any online customer portal. Keyfax Enquiries Online offers an elegant alternative channel into your Housing Association or Local Government office. Which frees up customer service advisors to handle more complex enquiries, or to give residents who need it, more help.

Keyfax Repairs Online helps tenants and residents by providing a simple way for them to diagnose their own repairs. It’s available 24 hours a day, via any internet enabled device, at a fraction of the normal cost. Simple to use, it allows residents to self-select the right diagnosis and register the repair or tenancy issue correctly. It saves time, satisfying tenants expectations of a rapid response and, through clever use of expert systems delivers the right Schedule of Rates (SOR) code to the Housing management system. As a web-based solution, Keyfax Repairs Online is easy to implement and integrate, with a ready-made call-flow process that guides the tenant through their repair diagnosis. It can be integrated with all the major Housing Management Systems used in the contact centre. This means there is no need to follow up a call because reported requests can be trusted.