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2D barcodes have made their way to your Point of Sale (POS), appearing on everything from the items your customers are purchasing to printed and electronic coupons and loyalty cards. Your 1D scanner can’t capture the new 2D codes, leading to exceptions that slow down the check-out process and frustrate customers at that key last personal touchpoint in your store.
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For associates without mobile voice and data, the simple act of locating a supervisor to answer a question or looking up item availability can take minutes. Service quality is reduced. And you could lose sales when impatient customers walk away.
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