Customer loyalty - Import export

Product development for a sustainable economy. The circular design process comprises four stages and is informed by approaches such as design thinking and human-centred design. Understand - Get to know the user and the system Define - Put into words the design challenge and your intention as the designer Make - Ideate, design, and prototype as many iterations and versions as you can Release - Launch your design into the wild and build your narrative - create loyalty in customers and deepen investment from stakeholders by telling a compelling story. There is no single way to design a product or service that creates no waste and pollution or a business model that keeps products in use for years and years. Our strategy can include: - Product life extension - Safe and circular material choices - Reduce the resources required to make the product - Design for upgradability and repair

We focus on understanding our client’s business and their consumers’ behaviors and then use our expertise and technological readiness to design engaging cross channel & cross devices experiences that fit our clients’ strategic objectives. We deliver exceptional user journeys and tailor-made customer experiences that nurture engagement, build loyalty, attract new customers and increase profitability.

MARKET RESEARCH AND MARKETING Audits We conduct in-depth interviews with a panel of your customers (current and former). This process is mainly implemented face-to-face, based on an interview guide. We provide you with an in depth assessment and recommendations to increase your customers’ loyalty. Survey We help you or carry out client questionnaires either online, by telephone, face to face or by mail courrier. This is a quantitative type of collection, which can complement a qualitative audit. We provide you with a report on your strengths and weaknesses, with explanations given by the clients. We make a series of recommendations to improve client satisfaction. This can ideally take place in the form of barometre (annual or more rarely). Mystery visits CThis approach can help to understand which parts of the customer relationship need to be improved. We visit your shops or counters, call your customer relations centres, your after-sales services, based on an objective measurement.