Consumer rights - Import export

O2 Consulting is a legal counsel of many recognised Russian and international retailers and FMCG companies. Clients seek our support in resolving issues of any kind pertaining to support for their trade operations in Russia and abroad, as well as assistance in competition law, regulation, taxation, brand protection and in other areas pertaining to this sector. We provide integrated legal support to our clients and, in particular, help them build relationships with suppliers and lessors; we advise our clients on matters of certification and excise taxes, develop loyalty programs, defend the interests of our clients in commercial, administrative and labor disputes and in cases over the protection of consumer rights.

O2 Consulting provides legal support for Internet stores and websites offering b2c and b2b services. We advise our clients on legal regulation of personal data processing, use of intellectual property rights, conclusion of contracts on the Internet, protection of consumer rights, payment systems, Internet advertising and compliance with other legislation regulating e-commerce. The O2 Consulting team drafts the documents necessary for providing services (public offers, rules for using a service, confidentiality policies, etc.) and helps our clients solve tax and other issues in the sphere of e-commerce.

The problem of “consumer extremism” is a quite relevant issue at the moment. “Consumer extremism” can be determined as abusing of Federal Consumer Right Protection Law for the purposes of unjust enrichment of unfair consumers by way of collecting of fines and penalties from sellers, producers and importers of consumer goods. Such actions are sometimes accompanied by filing of fabricated expert examination acts and other abuses. Westside law firm has been representing the interests of clients – major producers and importers of household appliances, vehicles and other consumer goods – in courts on the whole territory of Russia for years. During these years the firm’s lawyers have studied all methods used by abusers and gained vast experience of combating such abuses. The firm’s lawyers have protected the clients’ interests equaling more then RUB 1 Billion. Services offered: Consulting on all issues of consumer protection legislation Protection of producers in courts in consumer...