Customer loyalty - Import export

GemmaCert Professional makes it easy to perform in-house testing to ensure that your products are effective, consistent, safe, and compliant. We make it easy to consistently deliver a high-quality product. GemmaCert Professional Can: - Test samples in-house before beginning the formal testing process - Test materials including dry flowers buds, trim, and raw extract (solventless & ethanol based) - Test both cannabis and hemp materials - Test for total THC levels as low as 0.2% - Use water activity analysis to predict mold growth - Produce professional Certificates of Analysis - Identify optimal harvest time - Improve profit predictability - Ensure the quality and consistency of your product - Boost customer confidence and brand loyalty

MARKET RESEARCH AND MARKETING Audits We conduct in-depth interviews with a panel of your customers (current and former). This process is mainly implemented face-to-face, based on an interview guide. We provide you with an in depth assessment and recommendations to increase your customers’ loyalty. Survey We help you or carry out client questionnaires either online, by telephone, face to face or by mail courrier. This is a quantitative type of collection, which can complement a qualitative audit. We provide you with a report on your strengths and weaknesses, with explanations given by the clients. We make a series of recommendations to improve client satisfaction. This can ideally take place in the form of barometre (annual or more rarely). Mystery visits CThis approach can help to understand which parts of the customer relationship need to be improved. We visit your shops or counters, call your customer relations centres, your after-sales services, based on an objective measurement.