After-sales service - Import export

We have an after-sales team at your disposal which can diagnose and troubleshoot any electrical, IT or mechanical problem in the shortest possible timeframe. Depending on the case, we can also offer to install remote control systems that operate via telephone or internet connection, such as Teamviewer, VNC or Cisco VPN Client. As a result, we can perform maintenance operations very quickly on equipment without the need for an on-site visit, regardless of the distance

The POITTEMILL / FORPLEX AfterSales service is the last link in the chain for our customers. A specialised team of Assembly and Commissioning technicians is available to carry out maintenance, audit and update customer installations. The AfterSales department can offer advice on replacement stock management in order to guarantee the optimized supply of spare parts and minimize interruptions to machine operation. The AfterSales department is qualified to assemble and repair small machines in our workshop and carry out the following tasks Preventive servicing of installations; Spare parts and supply propositions; Problem detection on installations; Assistance with the development and optimisation of grinding processes (assisted by an Engineer); Modifications and updating with latest technology (Audits, Retrofitting) even for longserving installations; Disposal of old installations

Advantage 1 We offer you several compatible technology solutions. Advantage 2 Budgetary constraints and maximum simplicity are taken into account, so you make the right choice! Benefit 3 Rapid design, technical support and after-sales service are also built into the project.

Each electric scooter is eligible for a government ecological premium ranging from €100 to €2,400. Range is between 50 and 210 km per charge, depending on the model. 2-year unlimited mileage warranty. We have all the spare parts we need for after-sales service. All our models are road-approved and can be registered.

KIREST has selected the top electric scooters for you, so that users can ride at full speed and in complete safety. Ultra-light and very practical, our range of adult electric scooters is perfectly suited to urban use. Our entire range of electric scooters comes with a 2-year guarantee and expert after-sales service in France, with a full list of spare parts.

Designed for fine, precise and intensive small jobs format, the SMART-LAB milling machine is suitable for a wide range of applications: fine machining, plastics, design, rapid prototyping, electronics ... STRENGHTS : • 4 and 5 axes machining of various materials and soft metals: aluminum, brass ... • Open to all CAM software. • Small footprint thanks to the original choice of kinematics. • Precision by kinematic quality: ball screw and rectified rails. • Power through its spindle 500 W - 60000 rpm and brushless servomotors. • Simplicity by its color touch screen. • Autonomous thanks to its integrated compressor. • MÉCANUMÉRIC teams' know-how in design, manufacturing and after-sales service. • Tool diameter from 3 to 0.5 mm. • Standard consumables format. Versatility and compactness for dry and under irrigation machining. Thanks to its built-in compressor, the SMART-LAB only requires an electrical outlet to operate. It can be put on its technical cabinet including a silent...

USE : Cleaning of the ballast as needed under the track. (for tracks with wooden or concrete sleepers) ADVANTAGES : Economical Machine for ballast cleaning work on the track, in the station, etc ... - DEUTZ 150 KW diesel engine - 173 HP - can be transported by truck on the site work. - Ballast cleaning efficiency 35-40 m./hour - Maximum depth of ballast under the sleepers = 20 cm - Start-up time = 20 min. by 3 Operating Agents - The clearing of the soils can be made on wagon in adjacent track, or on wagon in front of the machine. - This machine is ESSENTIAL FOR ALL MAINTENANCE TRACK WORKS, avoiding the complete dismantling of the track (Rails + Sleepers) - The putting into service and TRAINING are insured by our After Sales Service. - Weight : about 10 tons - Reference : KGM-4

MARKET RESEARCH AND MARKETING Audits We conduct in-depth interviews with a panel of your customers (current and former). This process is mainly implemented face-to-face, based on an interview guide. We provide you with an in depth assessment and recommendations to increase your customers’ loyalty. Survey We help you or carry out client questionnaires either online, by telephone, face to face or by mail courrier. This is a quantitative type of collection, which can complement a qualitative audit. We provide you with a report on your strengths and weaknesses, with explanations given by the clients. We make a series of recommendations to improve client satisfaction. This can ideally take place in the form of barometre (annual or more rarely). Mystery visits CThis approach can help to understand which parts of the customer relationship need to be improved. We visit your shops or counters, call your customer relations centres, your after-sales services, based on an objective measurement.