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Customer Support for Your Compliance and Payment Solutions and Services EastNets experts are committed to providing quality customer support services for timely, accurate and complete problem resolution. Contact Customer Support Americas Phone: 1-877-444-9855 Email: support@eastnets.com Middle East en.Service Bureau 24/7 Support Hotline: +971 43913017 / +971 50 6500630 en.Service Bureau Email: support@eastnets.com Phone: +971 43912885 Email: cs@eastnets.com Fax: +971 43918652 Europe Phone: + 32 2 656 00 68 Email: support-enss@eastnets.com Fax: + 32 2 656 00 70 Telephone support is provided during local business hours.

EastNets offers cost effective SWIFT System Care and support services to reduce the cost, hassle and burden of maintaining your SWIFT Infrastructure. With EastNets, banks and corporates can leverage the instant support, expertise and knowledge offered by a recognized SWIFT Partner that has serviced 1,000 financial institutions in more than 120 countries. S-care services provide ongoing support by EastNets team of SWIFT-certified engineers to SAA users to ensure the healthy operation of their SWIFTAlliance infrastructure. Key Benefits High priority support Immediate response On-site support 24/7 support help-line in case of emergency For questions or for more information about EastNets SWIFT support services Contact us today.

Lifelong learning has traditionally been a challenge for highly specialized professions such as AML Compliance Officers, Investigators and SWIFT specialists, where the central core of knowledge tends to change continuously. EastNets Training Program offers on-site and web-based training for AML compliance professionals and Operations Managers. We connect the dots between proven technology and relevant, real-world experience. en.SafeWatch Profiling and Filtering Training - EastNets offers a selection of on-premises training courses for en.SafeWatch Profiling and Filtering users of all levels. All courses are delivered by EastNets’s accredited consultants, who will be on hand at all times during the course to offer practical advice and guidance and facilitate valuable discussion. Currently EastNets offers the following training programs: Basic End-User Training Our Basic End-User Training provides you with the tools for success in the everyday use of en.SafeWatch solutions. The program

EastNets Academy is a learning community specifically designed for collaborative learning, sharing strategies and techniques to help its members excel in using EastNets technology to improve financial crime protection, resilience and regulatory controls. The en.Academy platform combines e-learning with a Learning Management System (LMS), to enable administration, documentation, tracking, and reporting of training programs. The platform helps EastNets managing the training programs, workflows and on-line assessment for customers, employees and certified business partners. EastNets has developed a series of e-learning training courses for en.SafeWatch Solutions such as en.SafeWatch Filtering and en. SafeWatch Profiling. en.Academy is built around a blended training concept. A blended learning community integrates online learning and face-to-face meetings or workshops. All courses are delivered by EastNets accredited consultants, who will be on hand at all times during the course to offe

EastNets provides worldclass implementation services for SWIFT and its market-leading en.SafeWatch anti-money laundering solutions. EastNets implementation services include: • en.SafeWatch products and SWIFT Alliance implementations • Business analysis workshops for anti-money laundering and fraud prevention • SWIFTNet connectivity implementations • Upgrades of SWIFT software products and SWIFTNet connectivity • Integration Services between your SWIFT environment and Back Office applications • Migrating customers from Third Party Interfaces to SWIFT Alliance For questions or for more information about EastNets services Contact us today.

EastNets Security Audit of your SWIFT Infrastructure Failure is Not an Option On May 13, 2016, a statement was issued by swift, asking customers to remember that: “as a SWIFT user the customer is responsible for the security of their own systems interfacing with the SWIFT network and their related environment” Following a number of recent attacks on the SWIFT banking system that led to the theft of millions of dollars, financial institutions are becoming more aware of the possible gaps in their operations and their systems and the need to regularly audit the immunity of their swift infrastructure to guard against such attacks. This is a real threat to Financial Institutions globally, as forensic experts believe malware used in reported customer incidents was not a single occurrence, but part of a wider and highly adaptive campaign targeting Financial Institutions. Security is an essential element of the SWIFT Infrastructure. This area includes password management, physical security, u