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Customer support management

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THE SAASY PEOPLE

United Kingdom

The SaaSy People provide 100% UK based fully managed, multi-channel outsourced customer support tailored for growing businesses, in a simple monthly format. We partner with businesses who are growing and want to ensure they continue to provide a consistently high level of support existing customers while attracting new customers. By partnering with us we handle all of their customer support enquiries via any channels they choose, at the hours they choose including full 24/7 support. This ensures their existing customer base retains a positive impression of their business and continue to be a satisfied customer. Very often growing businesses of all sizes neglect existing customers as they focus solely on acquiring new business, this causes existing customers to quickly become dissatisfied with service and then churn - losing the business revenue. Not only do we handle support enquiries, we also share our industry knowledge and best practice with our customers, quickly becoming their trusted advisor on how to support their customers. Often we implement additional channels for their customers to use for support, and also look to implement processes like CSAT (Customer Satisfaction) surveys to ensure the service we're providing is always the best it can be.
QUALATIS

United Kingdom

Every organisation would like to improve the way it operates, whether that means increasing market share, driving down costs, managing risk more effectively or improving customer satisfaction. A management system gives you the framework you need to monitor and improve performance in quality, health and safety or environmental. Having recognised management systems in place is often a requirement for key customers too. At QUALATIS we can help you maintain, improve or achieve your management system through consultancy and training. Our consultants work with international standards ISO 9001, ISO 14001, ISO 45001 and IATF 16949 all the time which makes QUALATIS uniquely suited to help you improve your business processes. We specialise in Automotive Quality IATF16949: FMEA, MSA, SPC, PPAP, APQP and 8D training and support.

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