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Technical services team

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4 Products

OMFAX SYSTEMS LTD

United Kingdom

Omfax has helped hundreds of Housing organisations to deliver great Housing Repairs and Enquiry services. Housing Associations choose Keyfax because: * Only Keyfax offers Intelligent Scripting for excellent Customer Service. * Easily add Tenant self-serve Repairs or Enquiries re-using the staff diagnostic scripts. * Simple graphical Interface for customer service staff and tenants, which is fully responsive and accessible. * Out-of-the-box integration with portals and all major Housing Management Systems. * Comprehensive reporting on logged repairs and enquiries, and Google Analytics integration with Keyfax Online. * Simple Administration interface for customer service staff to write diagnostic scripts. Housing Organisations also appreciate the service offered by the Omfax team. We like to build long-lasting, mutually rewarding relationships with our customers, who also enjoy: * Quick installation and updates of Keyfax in their networks, or on Omfax Azure Servers. * Support from a ‘Cyber Essentials Certified’ team with years of experience in Housing. * Workshops to turn their repairs and enquiries policies into intelligent scripts. * Consultancy services for experienced Omfax scripters to write the diagnostics for them. * Comprehensive Admin Tools script development training. * Technical support and assistance when writing diagnostic scripts. * Getting new starters trained through self-paced, online Housing Repairs courses

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IMPACT IT SOLUTIONS

United Kingdom

Professional IT Support across the South West Your complete IT solutions partner providing bespoke apps, websites, security and IT support to businesses. 24/7 IT Support Cloud & Hosting Security & Network Telecoms & Data Web Design & Development Delivering innovative IT services to businesses for over 20 years We are passionate about everything IT and work closely with our clients to deliver professional and bespoke IT support and consultancy services to SME’s and multinational organisations across the South West. Our service is consultative and jargon free so all our clients no matter their size understand their own IT infrastructure and can plan for their IT future. Quick Proactive Support Our core office hours are 8am - 8pm when all calls are answered by our UK support team within seconds. With additional 24-hour support available and as routine we monitor your systems 24/7/365 with tools that identify almost immediately when a problem occurs. Fully Qualified Team We care deeply about the service and trust we have built with our customers. We only employ technical people who not only have the expertise but also the passion about what they do. There is nothing the team like better than solving a difficult technical challenge.

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Technical services team

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2 Companies