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Intelligent control

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PEAKON

United Kingdom

Peakon is a cloud-based employee engagement platform which automatically collects, analyzes, reports on, and generates recommendations from employee feedback.Peakon automates the collection of employee feedback according to a schedule controlled by users, enabling the collection of feedback every week, fortnight, month, or quarter. The system is designed to intelligently optimize employee sampling to reduce the chances of employee fatigue from receiving surveys too frequently. Collection can also be paused during periods when all staff will be absent. Employees are automatically invited to complete surveys, and reminded before the completion deadline. A library of questions is built-in, with users able to create their own custom or open-ended questions, and allow Peakon to optimize question selection or select exactly which questions they want asked.Peakon automatically analyzes the text of each comment to categorize comments by topic, determines whether the overall sentiment on each topic was positive or negative, and highlights important topics on the real-time dashboard. Results are continuously monitored, and users are alerted to any identified trends or outliers. Recommendations are automatically generated based on areas requiring improvement, and each user receives a personalized priority list to act on for their team or department.
FUSION BPO SERVICES

United Kingdom

Fusion BPO Services INC is an international BPO company. Fusion BPO always assures in offering the highest level of efficiency. The company has over 6, 000 employees spread across 16 locations in 8 countries and has been operating for over 30 yearsTheir clients are of great renowned and span over many industries. The services provided by us are inbound call center and outbound call centers, tech support services and back-office services to name a few. Some of the other services we provide are: - Voice Process - Non Voice Process - KPO Services - Live Chat Support - Debt Collection Services - Automation Solutions - Quality Control Assurance - Work -at-Home Call Center Fusion is HIPAA Complaint and ISO 27001 furthermore we have received many awards and certifications, a member of NASSCOM and won the Most Impactful System Award by Global Workforce Management Forum. Fusion deliver to these industries: - E-Commerce - Education - Utility / Energy - Travel, Hospitality & Transportation - Financial Services - Telecommunications - Healthcare - Consumer Packaged Goods Fusion believes that the innovation and analytics will permit the optimisation of the BPO industry, and have developed the robotic process automation, machine learning, artificial intelligence and the chatbot to mention a few.

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