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Customer support management

4 Companies

2 Products

GLOBAL BILGI

Ukraine

Global Bilgi is a multi-language omnichannel outsourcing contact center with our own IT products and the purpose to deliver an excellent customer experience. Our company is a part of Turkcell group, the telecommunication market leader in Turkey and Ukraine and our offices are located in these two counties. Global Bilgi has in-depth expertise in ensuring the highest quality of service to the leading global businesses from the following industries: Telecommunications, Aviation and Transportation, Package and Freight Delivery, Consumer Services, Banking and Finance, IT, and others. Each of our Clients gets a personal and systematic approach with the strict meeting of defined KPIs, advanced planning, reporting, and monitoring support to maximize project efficiency, strong tech and IT expertise with many more other benefits. The excellent service delivery of our team is confirmed by a number of national and global (including ISO standards) certificates, awards, and testimonials from long-term Clients. In addition to traditional contact center outsourcing services, like handling calls, chats, emails, outbound sales campaigns, and back-office support, we develop and offer our industry-specific digital products, as the cloud contact center platform Sirius.
ALPHACORP LLC

Ukraine

AlphaCorp LLC is a company of the experienced Information Technology professionals. They are delivering the top quality solutions to their customers for the reasonable price. Currently, company is covering areas of Software development, QA, Systems and databases technical support and administration, Information Security and for sure IT Projects management. AlphaCorp is using the up-to-date methodologies and standards, such as RUP, SCRUM, ITIL, ISO-27001/27002, which assists it to provide their partners with the best possible IT solutions.
OFFSET SERVICE

Ukraine

Using all their capacities to find optimal solutions for customers the employees of «Offset Service» provide support to clients at all stages beginning from start of negotiations (here we play consultative role, both for a manager and for a client) and up to start-up of equipment.For the most informative and effective cooperation our specialists do: consultation of a client about usage and recoupment of equipment; co-ordination of a customer with all technical questions about equipment operation; planning of premises, electric wiring, water-supply and ventilation; loading and reassembling of the equipment; organization of transport, assembling and starting-up of prepress, printing and finishing equipment; introductory teaching of personnel (optionally).Our efforts do not remain vain - calm clients and efficiently working equipment are the result of hard work of our specialists.We carry out technical support on the purchased equipment.
INTA-BS LLC

Ukraine

Ukrainian Trade Agency. We provide international companies with all steps of entering the Ukrainian market on the agency commission/compensation. Marketing, promotion, sales, after sales support. We professionally manage the sales on the market and build long-term partnership between supplier and customer.

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Customer support management

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4 Companies