courrier group

... or by mail courrier. This is a quantitative type of collection, which can complement a qualitative audit. We provide you with a report on your strengths and weaknesses, with explanations given by the clients. We make a series of recommendations to improve client satisfaction. This can ideally take place in the form of barometre (annual or more rarely). Mystery visits CThis approach can help to understand which parts of the customer relationship need to be improved. We visit your shops or counters, call your customer relations centres, your after-sales services, based on an objective measurement.