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Customer service management

2 Companies

10 Products

2GRIPS

Belgium

2Grips helps its customers to align their service delivery with their business strategy and to improve it continuously and proactively. We give advice, we coach and we execute. In short, we help you grow as a service-oriented organisation focused on making and keeping your customers and end users satisfied. Our services are based on the 3 main questions within Service Management: Where are we now? , Where do we want or need to be? , How do we get there? Depending on your needs, we provide our services separately or combined. And this with one aim: to get your Service Management challenges under control in the most effective and efficient way taking into account your organisation, your internal processes, your co-workers and your tools. IT Service Management (ITSM) Enterprise Service Management (ESM) IT Asset Management (ITAM) Service Management Tooling Customer Experience Readiness SIAM Readiness IT Governance SIAM Design & Strategy Service Provider Onboarding & Offboarding Information Security Business Continuity Service Portfolio & Service Catalogue Service Design Customer Journey Mapping Customer Experience Management ITSM/ESM Tooling Selection Assistance Automation and Workflow Process Design Multi-Provider Coordination Service Improvement Journey ITSM/ESM Tooling Implementation and Support Training & knowledge sharing Interim Service Management
BALIE 21

Belgium

The company BALIE 21, is a Service Provider, which operates in the International transport agents industry. It also operates in the customs services, customs services for merchandise transported by ship, customs operations, and customs warehouses industries. It is based in Merksem, Belgium.

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Customer service management

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2 Companies