TAKTIKOM GMBH

Communicating tactfully and intelligently is becoming increasingly important. As a dedicated service provider with decades of unique expertise across various industries, we assist our clients in developing a communication culture. With consulting. With analyses. With workshops. With coaching. With project management. On all topics related to customer service, sales, and telephony. Telephone etiquette is essential for every good telephone operator, but not everyone knows how to do it. It’s more than just a smile on the phone. The fundamentals of communication help avoid misunderstandings and clearly differentiate between emotional and factual levels. Additionally, there is the alignment between analog and digital processes. We offer "digalog" consulting and projects that take into account the connection between digital and analog principles. A thorough communication analysis in advance is essential, especially where a unique language has developed over the years. It can sometimes prevent new horizons from being explored. Technical terms and abbreviations may be understood internally, but does the customer or prospect know what is being discussed? Are all departments equally understandable and efficient in cross-departmental communication?