SYKES GLOBAL SERVICES LIMITED

Process optimization - how to get started? Any company that wants to maintain improved processes in the long run must first consider a vision, direction or goal (1). The most effective way to successfully motivate employees is clear communication of vision, direction and goals. Process optimization requires a change in the current way of working, so it is very important for employees to identify with the vision, direction and goals of the company. Once the direction is confirmed and agreed, the current situation needs to be effectively analyzed to optimize the process (2). Understanding the current situation without subjective ballast is the key to effective process optimization. Employees directly involved in the process participate in the analysis of the current situation and systematically present the current situation using lean methods.

Gemba walk! What is it? The term Gemba walk is derived from Japanese and means “real city” or “crime scene”. At Lean, “gemba” is the most important place for a team, as it is a place where added value is created. It is a very important part of the lean management philosophy. The purpose is to enable managers and managers to observe the actual work process, work with employees, gain knowledge about the work process and find opportunities for continuous improvement. The operator is best aware of all the problems that arise in the work process and is an excellent source of information. Before you start a tour, you need to have a plan that depends on your long-term and specific goals. You can use a checklist of questions to help you clarify the process

SFM-Morning meetings in production (shop flor managment) The system of regular meetings (Morning meetings in production) or SFM is an excellent system that we recommend to all companies for good information transfer. Many factories have set up corners for SFM meetings where workers and their managers can meet. SFM (Shopfloor management) makes it easier for us to manage production processes at the operational level. SFM - Morning meetings in production - main advantages: Raise operational efficiency through standard operations Improved information flow Reduction of errors in the manufacturing process Disclosure of gaps in production or processes. Raising employee productivity Positive effect on RVC

7 losses - in Lean, all activities that consume resources but do not bring any value to the end customer are marked as loss. In fact, they are activities that really create value for customers, only a small part of the overall work process. Everything else can be classified into one of 7 losses. In the original, this is a seven-loss method, we added an eighth, untapped human potential. The types of 7 losses are: EQUIPMENT / DEFECTS EXCESSIVE PRODUCTION UNNECESSARY MOVEMENT TRANSPORT WAITING INVENTORIES EXCESSIVE PROCESSING (PROCESSING) UNUSED HUMAN POTENTIAL