qualitative surveys France

...IntoTheMinds conducts customer satisfaction studies in Belgium, France, Luxembourg, and throughout Europe. We carry out purely quantitative surveys but also conduct comprehensive studies when necessary, starting with a qualitative phase to determine the themes to be evaluated, followed by the design of quantitative measurement instruments. We work from your own database (in compliance with GDPR, see our analysis here) as well as from external panels, also in strict adherence to GDPR.

... or by mail courrier. This is a quantitative type of collection, which can complement a qualitative audit. We provide you with a report on your strengths and weaknesses, with explanations given by the clients. We make a series of recommendations to improve client satisfaction. This can ideally take place in the form of barometre (annual or more rarely). Mystery visits CThis approach can help to understand which parts of the customer relationship need to be improved. We visit your shops or counters, call your customer relations centres, your after-sales services, based on an objective measurement.

...Leveraging its human capital, methodological and technical expertise, Athlane implements innovative and operational studies, both qualitative and/or quantitative, perfectly tailored to the marketing challenges presented to it.