AP DIALOG GMBH

Tailored contact center solutions for your business. Made in Austria. Professional dialogue for sales and customer service. Inbound and Outbound Telephony Services In the inbound area, our call agents handle simple to complex inquiries in customer service, such as billing inquiries, complaints, orders, technical questions, customer club registrations, and much more. We offer professional and powerful communication and dialogue solutions in telemarketing. Our team supports your field sales and takes care of appointment scheduling, assists the marketing/sales department, cleans customer databases for mailing purposes, conducts customer surveys – to name just a few examples in the outbound area. AP Dialog thrives on direct customer dialogue via telephone. Only through personal contact with the customer can individual needs, concerns, and misunderstandings be addressed. Our customer service advisors listen and engage with the customer. The result is many new and enthusiastic customers! We are still convinced that good service requires consultation and dialogue – even in the digital world! In addition to telephone customer contact, we also offer our support in the back office area. Our written team processes your inquiries via e-mail and post.